No assistance

I’ve been trying to access my fixed deposit funds, and I was told that in order to withdraw the money, I have to close the account. Every time I call, I get transferred to a department that’s supposed to assist with account closures and then I’m left on hold for 40 minutes to an hour with no response.

It’s been three days of trying, and I still haven’t received any help. This level of service is completely unacceptable, especially when it comes to something as important as my own money.

I expected better from Standard Bank.