No assistance !!!!

I recently had a query for a deposit that I accidentally made into an incorrect account from one account on my internet banking to another account of mine also belonging to standard bank. I contacted the bank via telephone and was requested to go to the branch so the transfer could be reversed. I went into the bank and they could not assist and was told they would load a service request (service request no:***) and that the funds would be transferred back to my current account. I have waited the seven days and have since had no response. After calling the service centre and holding on for over half an hour sometimes I still have no feedback in the 3 days I've been calling. I have spoke to numerous advisors and even a team manger who promised to call back with feedback yesterday and am still waiting for them to call. When I called back this morning, the advisor said that I need to go back to the branch .. with the pandemic we face this is ridiculous to ask of me seeing that I have been to the branch as requested and no one could assist. Being a loyal client of standard bank for way over a decade I am really disappointed with the service I'm receiving and request that this matter be attended to as a matter of urgency.