EG
Elouize G
1 reviews | Active since Mar 2020
29 Apr 2020, 17:56
No assistance during lock down
We have app**** for a holiday payment on the 1st April and we have not received any feedback yet. We have phoned numerous times and send numerous mails with no assistance. All of the other banks have responded to queries. I wrote a message on facebook and provided my details as requested and still no assistance. I am now reserved to writing a complaint on hello peter with the hope that Standard bank responds as its almost the end of the month. If I am not mistaken their policy is that they respond within 10 working days , it’s beyond 10 working days now.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Apr 2020, 04:39 Hello Elouize
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply30 Apr 2020, 04:39
Official
Hello Elouize
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
06 May 2020, 08:27Dear Elouize Geyer
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 May 2020, 08:27
Official
Dear Elouize Geyer
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
08 May 2020, 08:52Dear Elouize Geyer
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 May 2020, 08:52
Official
Dear Elouize Geyer
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***