JV
Juan-Pierre Venter
1 reviews | Active since Mar 2010
21 May 2020, 14:41
No assistance
Cant assist me with making arrangement during covid 19 lock down for my personal loan- I have phoned more than 8 times, finaly got through, I am really trying from my side, but seems like the bank does not want to assist me during lock down, I need to feed my family- as you all now, salaries is being dropped and my rental income is not possible until lock down is done- phoning *** is pointless, goes straight to a voicemail
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 May 2020, 15:53Dear Juan-Pierre
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply21 May 2020, 15:53
Official
Dear Juan-Pierre
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
29 May 2020, 11:19Dear Juan-Pierre
This matter has been resolved, therefore it is closed.
Kind regards
Complaint Resolution Centre
**********
***********
This matter has been resolved, therefore it is closed.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply29 May 2020, 11:19
Official
Dear Juan-Pierre
This matter has been resolved, therefore it is closed.
Kind regards
Complaint Resolution Centre
**********
***********
This matter has been resolved, therefore it is closed.
Kind regards
Complaint Resolution Centre
**********
***********
JV
Juan-Pierre Venter's updateReviewer Update
22 Jul 2020, 09:59This matter has not been resolved- you gave me a payment holiday and now you I am being summons by you? What is going on? No phone calls, no communication - I have logged this with the ombuds man- you should have resolved this by today as per the mail I got. I am taking this further
JV
Juan-Pierre Venter's update22 Jul 2020, 09:59
Reviewer Update
This matter has not been resolved- you gave me a payment holiday and now you I am being summons by you? What is going on? No phone calls, no communication - I have logged this with the ombuds man- you should have resolved this by today as per the mail I got. I am taking this further