VS
Vanessa S
1 reviews | Active since Feb 2018
20 Feb 2025, 14:13
No assistance at all
Very very disappointed with standard bank been with them for 20 years
Overnight I can't do any online purchases and efts on both debit and credit card .spoke to 5 agents they claim all is OK with my cards yet the problem still persists ..I am late on important payments and no one can assist ...il be leave standard bank soon...very very disappointed
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
20 Feb 2025, 14:17Dear Vanessa,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2025, 14:17
Official
Dear Vanessa,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Vanessa S's updateReviewer Update
20 Feb 2025, 14:53I have been with your team for an hour on the phone ...with no resolution ...they clearly told me they don't know what's wrong....if u guys can't figure out issues with your own products where does it leave your clients...I'm just frustrated and this has changed my entire perception of standar bank.
VS
Vanessa S's update20 Feb 2025, 14:53
Reviewer Update
I have been with your team for an hour on the phone ...with no resolution ...they clearly told me they don't know what's wrong....if u guys can't figure out issues with your own products where does it leave your clients...I'm just frustrated and this has changed my entire perception of standar bank.
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Vanessa S's updateReviewer Update
20 Feb 2025, 15:05I was asked to respond with a screenshot of the error msg via e mail....consultant said she sending an e mail at 2 ...I'm still.waiting.
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Vanessa S's update20 Feb 2025, 15:05
Reviewer Update
I was asked to respond with a screenshot of the error msg via e mail....consultant said she sending an e mail at 2 ...I'm still.waiting.
Standard Bank's replyOfficial
20 Feb 2025, 15:24Dear Vanessa
Thank you for writing back to us.
This matter is receiving our attention, kindly allow us some time to investigate.
We will provide feedback once received.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
This matter is receiving our attention, kindly allow us some time to investigate.
We will provide feedback once received.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2025, 15:24
Official
Dear Vanessa
Thank you for writing back to us.
This matter is receiving our attention, kindly allow us some time to investigate.
We will provide feedback once received.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
This matter is receiving our attention, kindly allow us some time to investigate.
We will provide feedback once received.
Kindest regards,
Standard Bank Hello Peter Team
***
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Vanessa S's updateReviewer Update
21 Feb 2025, 19:34Good evening ....as discussed this morning no one called today so plz call me as confirmed today
Monday at 7 30
Monday at 7 30
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Vanessa S's update21 Feb 2025, 19:34
Reviewer Update
Good evening ....as discussed this morning no one called today so plz call me as confirmed today
Monday at 7 30
Monday at 7 30
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Vanessa S's updateReviewer Update
24 Feb 2025, 17:58Thanks for getting back to me via e mail however it actually didn't help me
You guys are saying I'm paying merchants and the fault is their system
So payflex....spree....runway.....takealot ...all these sites don't allow payments from my debit card....yet 2 weeks ago I was purchasing fine
This makes zero sense
You guys are saying I'm paying merchants and the fault is their system
So payflex....spree....runway.....takealot ...all these sites don't allow payments from my debit card....yet 2 weeks ago I was purchasing fine
This makes zero sense
VS
Vanessa S's update24 Feb 2025, 17:58
Reviewer Update
Thanks for getting back to me via e mail however it actually didn't help me
You guys are saying I'm paying merchants and the fault is their system
So payflex....spree....runway.....takealot ...all these sites don't allow payments from my debit card....yet 2 weeks ago I was purchasing fine
This makes zero sense
You guys are saying I'm paying merchants and the fault is their system
So payflex....spree....runway.....takealot ...all these sites don't allow payments from my debit card....yet 2 weeks ago I was purchasing fine
This makes zero sense
VS
Vanessa S's updateReviewer Update
25 Feb 2025, 09:05Good Day
Between 12 and 1 is a good time
Thanks
BTW I still can't make payments and it's mjbth end for me payments due ...huge inconvenience
Between 12 and 1 is a good time
Thanks
BTW I still can't make payments and it's mjbth end for me payments due ...huge inconvenience
VS
Vanessa S's update25 Feb 2025, 09:05
Reviewer Update
Good Day
Between 12 and 1 is a good time
Thanks
BTW I still can't make payments and it's mjbth end for me payments due ...huge inconvenience
Between 12 and 1 is a good time
Thanks
BTW I still can't make payments and it's mjbth end for me payments due ...huge inconvenience
VS
Vanessa S's updateReviewer Update
25 Feb 2025, 13:25Nobody called as per above
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Vanessa S's update25 Feb 2025, 13:25
Reviewer Update
Nobody called as per above
Standard Bank's replyOfficial
25 Feb 2025, 16:58Good day Vanessa,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 16:58
Official
Good day Vanessa,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
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Vanessa S's updateReviewer Update
25 Feb 2025, 17:00Plz advise if u guys cannot resolve I will be switching banks as it's time for me to pay my accounts and you guys are making that impossible
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Vanessa S's update25 Feb 2025, 17:00
Reviewer Update
Plz advise if u guys cannot resolve I will be switching banks as it's time for me to pay my accounts and you guys are making that impossible
Standard Bank's replyOfficial
25 Feb 2025, 18:08Good day Vanessa,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 18:08
Official
Good day Vanessa,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
VS
Vanessa S's updateReviewer Update
26 Feb 2025, 20:09Good Day
You guys have not even contacted me...plz explain if this problem can be resolved or not ...if not I'm definitely moving banks.
You guys have not even contacted me...plz explain if this problem can be resolved or not ...if not I'm definitely moving banks.
VS
Vanessa S's update26 Feb 2025, 20:09
Reviewer Update
Good Day
You guys have not even contacted me...plz explain if this problem can be resolved or not ...if not I'm definitely moving banks.
You guys have not even contacted me...plz explain if this problem can be resolved or not ...if not I'm definitely moving banks.
VS
Vanessa S's updateReviewer Update
28 Feb 2025, 11:39No e mail received
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Vanessa S's update28 Feb 2025, 11:39
Reviewer Update
No e mail received
Standard Bank's replyOfficial
28 Feb 2025, 12:30Good day Vannessa,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Feb 2025, 12:30
Official
Good day Vannessa,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Vanessa S's updateReviewer Update
01 Mar 2025, 06:33Ok plz bear in mind it's been over a week with no resolution
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Vanessa S's update01 Mar 2025, 06:33
Reviewer Update
Ok plz bear in mind it's been over a week with no resolution
Standard Bank's replyOfficial
01 Mar 2025, 14:32We sincerely apologise for the delay and inconvenience caused.
Our team is working on a resolution and will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is working on a resolution and will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Mar 2025, 14:32
Official
We sincerely apologise for the delay and inconvenience caused.
Our team is working on a resolution and will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is working on a resolution and will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards,
Standard Bank Hello Peter Team
***