no assistance

i recently app**** for an RCP via the standard bank website on the 19th january 2016 and was called back by a consultant. after getting all the relevant information pertaining the loan that i was requesting, the consultant congratulated me and said that she would contact me in the morning to read the terms. the next day i waited and she nevr did call back, i them emailed her and was told by her that she would call,she did eventually call and read the terms, she then said that the funds would be in my account within 2 days. this wasnt the case. i then called the general banking query department and was told that the account for the RCP wasnt even created. the consultant then advised that there would be a \specialist"calling me. i am now waiting for the bank to get back to me as i have no choice but to wait for them to call. its now been almost a week from application time to granting the loan and still no funds are available.<br> """