No assistance

Hi

I am receiving no assistance from standard bank. I have exhausted all the avenues available to me as a customer. I have sent multiple emails and they have advised they cannot help me. Please see below chain of events. I have been lastly notified that I MUST go into a branch even though I no longer live in South Africa as I work and live in Australia.

29 December. Standard bank representative David Mataevula. He has informed me that my card has been blocked and he cannot assist me I must phone the internet department. He says he doesn't have the mandate to unblock card.

I then called internet department and they refused to help they say it's the ***** department that blocked my card they must unblock it.

30 Dec, standard bank representative. Bathini Ketsiwe from ***** complaints. She has stated she cannot assist me and has logged an email to complaints resolution centre.

31 Dec. I have sent an email myself to ***. I did not receive any feedback or call or email.

2nd January. Standardbank representative. Thato Malope. Gave my number to him. Authentication questions failed. Authenticated via the mobile app. He says my card has been stopped. He is not sure he says he will look why it has been stopped/blocked. He does not know if my card has been blocked or stopped. He says it looks like the card that was linked to my internet banking and is the only card linked and now it has been blocked or stopped. It is now 19.38 western Australia time and I have been on the phone for 23minutes. Thato is failing to assist me and has provided no solution. He has put me on hold. He has said that he will call me back on the number I provided him.

Thato Malope called back and said that he advises he said I must go into a branch. He says he cannot help me. This is absolutely ridiculous. I explained I am working and living in Australia and it is not possible for me to go to South Africa. He says he cannot assist.

How am I supposed to do anything with standard bank? I want to escalate this to the highest company channel possible and I want to be reimbursed for the money spent on phone calls. Standard bank has violated every right as a customer and makes me sick to my stomach.

Till today I have no access to my money, I have no access to my account. Thato said one of the leaders will get in contact to me then just dropped the call without even saying goodbye or giving me a name of the leader he spoke to. 34min spent on the phone.

I have sent an email to the *** including all this information

Regards Calvin Gloster