nB
nitasha B
1 reviews | Active since Nov 2014
24 Jun 2019, 11:11
No assistance
I have a Standard bank credit card and am being charged a Cash Finance Fee every month, I have no idea what this is for and I have been trying to get ahold of the call centre and all all occasions the call just goes on ringing and just ends. I need to know what this if for.
I also tried enquirying as to why the payment made on 20.6.2019 of R3265.11 is still sitting as a outstaning authorisation. again i tried call centre 3 times thsi morning and no joy.
This is becomimg really fustrated.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Jun 2019, 06:07Hello Nitasha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply25 Jun 2019, 06:07
Official
Hello Nitasha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
02 Jul 2019, 13:32Dear nitasha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply02 Jul 2019, 13:32
Official
Dear nitasha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***