NO Assistance

I contacted Standard Bank with a query on my account on the 22nd May, it is now the 2nd of June and nobody has been able to assist me or give me any feedback. Every time I speak to someone I have to start the whole explanation from the beginning, they then put me through to someone else and I have to repeat it again and again. They all keep saying they will get back to me, but nobody ever responds to an email. <br> I need someone to assist me with my query or at least let me know what is going on. <br> Their customer service has been shocking and I just feel like they are completely ignoring me. <br> One thing is for sure, I will definitely be changing banks after this.