MM
Mpho M
1 reviews | Active since Feb 2018
05 Mar 2019, 11:45
No assistance
One calls their service provider with the idea that they will provide assistance but Standard Bank is the total opposite. The service at the call centre is very poor, calls are never answered, been contacting them all day without any help minimum time I held was 10mins. I'm really disappointed, I have two different products I've taken with them but I'm definitely considering cancelling and moving to another bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Mar 2019, 13:28 Hi Mpho
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration this has caused.
One of our consultants will be in contact with you within the next 24 business hours.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We apologize for the inconvenience and undue frustration this has caused.
One of our consultants will be in contact with you within the next 24 business hours.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply05 Mar 2019, 13:28
Official
Hi Mpho
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration this has caused.
One of our consultants will be in contact with you within the next 24 business hours.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration this has caused.
One of our consultants will be in contact with you within the next 24 business hours.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
08 Mar 2019, 10:37Dear Mpho Mogapi
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 Mar 2019, 10:37
Official
Dear Mpho Mogapi
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
11 Mar 2019, 13:20Dear Mpho Mogapi
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Mar 2019, 13:20
Official
Dear Mpho Mogapi
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
Clint Petersen
Complaint Resolution Centre
***