no answers since my complaint

Since my complaint to Std bank no answers y t It looks like you have ignore the fact that after the first transaction on the 2013/02/13 I called the Bank to stop my Card and i was informed that I don't need to worry they will stop it and also reverse the R3900 back in my account. The second transaction was done on the 2013/03/9 of R15095 after I report to the bank i feel that it was the bank's responsibility as it was reported already and 15/02/2013 the Bank did reverse my money but later in May they took money from me telling that the merchant refuse to give them the money so they can only get it from me because I am the weak one. The other bank representative even told me that After I reported first time the bank representative was suppose to cancel the card completely but that was not done which is bank's fault because you support the bank you don't see all that is relevant plus they was no funds in /on my card I could not use it but they could give someone else my money which not even there how does this works? In terms of the MasterCard/Visa rules if the card reported compromised or ****** must be cancelled isn't? so why mine wasn't? you just make your on decision/findings wit