DS
Dandy S

1 reviews | Active since Mar 2009

15 Jun 2020, 09:56

No answers and untrained staff.

I have been holding on the phone for over 12 minutes. The call was first answered by Tiffany who transferred me to Tumelo. Neither of them can help with a basic question - they just keep you holding on forever. Unfortunately I am resorting to this way of getting answers out of Standard Bank again, because no one answers emails and it seems your call center cannot help either.

0
Replies (3)
Standard Bank
Standard Bank's reply15 Jun 2020, 10:25
Official
Dear Dandy

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
 ***
 *** (fax)
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Standard Bank
Standard Bank's reply22 Jun 2020, 09:46
Official
Dear Dandy

Thank you for posting your comments. 

We sent emails  to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me on the below email. 

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

DS
Dandy S's update22 Jun 2020, 09:59
Reviewer Update
I have answered your emails 3 times. What is wrong with Standard Bank? Again - just passing the buc****