HS
Harry S
1 reviews | Active since Feb 2019
04 Aug 2025, 13:49
No answers
How do I say this?, as you know the interest rates dropped by .25%, according to several banks my home loan of just over R*** should drop by about R175, but on my statement at Standard bank it only drops by R79.06, I have been trying to get a answer from Standard bank since Friday to just explain to me why there is a R100 difference, but since now I got answers on everything but my question, please Standard bank enlight me how do I get in touch with someone who can give me an answer, someone who knows what they are doing, because untill now I only got the run around and a number for a Lesley that does not answer the phone, please can someone help me it's not that difficult is it???
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
04 Aug 2025, 13:52Hi Harry,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Aug 2025, 13:52
Official
Hi Harry,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
HS
Harry S's updateReviewer Update
06 Aug 2025, 10:28It is now 10:26, I was prommised yesterday afternoon that the lady that called me yesterday and could not verify my account because of some issue will call me back today at 8:00, I am still waiting..........
HS
Harry S's update06 Aug 2025, 10:28
Reviewer Update
It is now 10:26, I was prommised yesterday afternoon that the lady that called me yesterday and could not verify my account because of some issue will call me back today at 8:00, I am still waiting..........
Standard Bank's replyOfficial
06 Aug 2025, 11:00Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Aug 2025, 11:00
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Aug 2025, 11:59Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply06 Aug 2025, 11:59
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
06 Aug 2025, 12:31Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Aug 2025, 12:31
Official
Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
HS
Harry S's updateReviewer Update
14 Aug 2025, 07:42Ok so it's Thursday 14 August 2025, onbthe 6th I was prommised by a agent that my case will be investigated and Standard bank will get back to me in about 48 hours, I am still waiting.............????
HS
Harry S's update14 Aug 2025, 07:42
Reviewer Update
Ok so it's Thursday 14 August 2025, onbthe 6th I was prommised by a agent that my case will be investigated and Standard bank will get back to me in about 48 hours, I am still waiting.............????
Standard Bank's replyOfficial
14 Aug 2025, 15:53Thank you for taking our call.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 15:53
Official
Thank you for taking our call.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***