No answer when calling call centre

<p>I tried to deposit money into my account at an ATM at your Fourways Crossing branch on Wednesday the 11th of January 2017 at approximatley 19:41. The ATM took the first R100.00 and deposited it into my account but then would not take the remaining R500.00. The ATM then took all the cash and stated on screen that my money has been retreacted. The R100.00 that was taken has not even cleared in my account. I have been trying to get hold of you via your call centre and the numbers provided on the internet but every day I have called there has been no answer from your call centre. I would like to know where my money has gone as it is not in my account... </p>