No answer until you stop a payment

I have been a Standard Bank client for over a decade and have a good credit score with them. I am a Titanium account holder and as such should enjoy a certain level of service. All in theory. I have been requesting feedback from my personal banker, via the internal messaging system, for months with no luck. When I call, the switchboard advises me the only way to request the information I need is via the internal messaging system, which as mentioned above does not work.<br> I have received 2 calls regarding my credit card and the lack of use, both were told that I am unhappy with the service and will be closing my account. Neither call has resulted in a call back to enquire as to what can be done to rectify the situation. I have resorted to not making a payment to STD Bank in order to receive a response. Today's caller was yet again informed that I will be closing my account. So the only way to get any communication form the bank, is not to pay them. Very sad.