SM
Stella M
1 reviews | Active since May 2016
03 Sept 2022, 01:34
No answer to a simple question
Seriously, it's been a whole week since I sent an email enquiry asking a very simple question and yet there is no reply from Standard Bank! And don't tell me to call the customer care centre because the phones hardly ever get answered. Can someone just let me know whether a wire transfer from the US can be made into my existing savings account, and is there any additional details I need to send the person who is making the payment?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Sept 2022, 09:55Good day Stella
Thank you for posting your comments.
Your matter was escalated accordingly.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for posting your comments.
Your matter was escalated accordingly.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply03 Sept 2022, 09:55
Official
Good day Stella
Thank you for posting your comments.
Your matter was escalated accordingly.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team***
Thank you for posting your comments.
Your matter was escalated accordingly.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team***
SM
Stella M's updateReviewer Update
05 Sept 2022, 15:12And yet, no reponse. All I need is an email confirming that a US payment can be transferred into my savings account!
SM
Stella M's update05 Sept 2022, 15:12
Reviewer Update
And yet, no reponse. All I need is an email confirming that a US payment can be transferred into my savings account!
Standard Bank's replyOfficial
05 Sept 2022, 15:15Good Day Stella
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Sept 2022, 15:15
Official
Good Day Stella
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
06 Sept 2022, 10:51 Dear Stella, We are here to help. Our team has sent you an email, but in case you missed it, the process required for international transfers is as follows: You need to provide the following account details to receive an international money transfer:
Kindest regards,
Standard Bank Hello Peter Team***
- Account number/IBAN number: Provide your Standard Bank account number
- Branch/SORT code: If this information is requested, please advise the sender of the universal Standard Bank Code (051001) please ensure that the branch code is not provided in the same field as your account number
- Account type: It is recommended that you use a Cheque / savings account to receive international payments
- Standard Bank’s SWIFT address: SBZAZAJJ
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply06 Sept 2022, 10:51
Official
Dear Stella, We are here to help. Our team has sent you an email, but in case you missed it, the process required for international transfers is as follows: You need to provide the following account details to receive an international money transfer:
Kindest regards,
Standard Bank Hello Peter Team***
- Account number/IBAN number: Provide your Standard Bank account number
- Branch/SORT code: If this information is requested, please advise the sender of the universal Standard Bank Code (051001) please ensure that the branch code is not provided in the same field as your account number
- Account type: It is recommended that you use a Cheque / savings account to receive international payments
- Standard Bank’s SWIFT address: SBZAZAJJ
Kindest regards,
Standard Bank Hello Peter Team***