NO answer on secure message

I have a contact save account that expired in December 2014. I phoned the prestige banking line and they said if I sent a secure msg via internet banking I can have the money transferred into my cheque account.<br> I have sent more than one message in 2 weeks with NO RESPONSE.<br> <br> They are very quick to call with vehicle finance and other finance options, but not when I want to have MY money paid back to me.<br> <br> If I do not get this money asap I am closing all my accounts and moving to another bank