MB
Mary B
1 reviews | Active since Mar 2012
29 Sept 2020, 23:14
No answer on national phone line.
I lost my partner on 3 August, he had a bank account for our daughter at standard bank. I have been trying for almost 2 months to find out what is the status of her account but all my calls have gone unanswered, I have attempted to go to your westgate branch but the q’s are ridiculously long and I have not been well enough to stand in a q for several minutes to 1 hour. I just don’t know what to do anymore.
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Replies (2)
Standard Bank's replyOfficial
30 Sept 2020, 05:09Hello Mary
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply30 Sept 2020, 05:09
Official
Hello Mary
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
12 Oct 2020, 11:35Good day Mary,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 12/10/2020.
Kind regards
Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 12/10/2020.
Kind regards
Complaint Resolution Centre
Standard Bank's reply12 Oct 2020, 11:35
Official
Good day Mary,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 12/10/2020.
Kind regards
Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 12/10/2020.
Kind regards
Complaint Resolution Centre