No answer from branch

I have moved from SA to Canada and phoned the Standard Bank call centre to close my Eplan account. They tried to put me through to the Rivonia branch but I was left on hold for 20 minutes. Note that I was calling from Canada and this was my second call.<br> <br> I was asked if I had sent a secure message via Internet banking but this had been suspended \automatically"due to inactivity on the account."""