No Answer for 1 hour

Im a standard bank insurance client and this morning 5 May 2015 I woke up and my house was flooded with water a leak im assuming from inside the wall...I called the insurance number on *** since 9am and no answer all I get is a voice saying high call volumes please stay on the line...ive been holding on for more than an hour still no answer, I hung up and tried again. its now almost 1pm still I didn't come through to them!!!! really bad!!!!! can someone please contact me about this