NO ANSWER

I have attempted to call Standard Bank ****arney Mall on all the numbers provided both by Standard Bank, DHA and the Mall itself and I have received no answer. I have also attempted to contact the branch through the main Standard Bank number only to be kept on hold for several minutes and then simply informed "they are not answering". I am astounded. When I asked how to deal with it - as I need to contact the branch to make a ID Card Booking for my biometrics, the consultant had no answer. I asked if I could lodge a complaint about there not being an answer and she sighed saying she could possibly transfer me to a complaints department. Unbelievable. How do THEY contact their branches? I have been with Standard Bank for 25 years and this is shocking.