No answer
<p>Im trying to sort out my internet banking. Been holding for a very long time not able to speak with anyone. Tried 4 times, its international calls its costing me a fortune to listen to their music on the phone. Are they going to pay for my calls? While they not answering my calls? I have to make urgent payments but cant do anything. This is very bad service we are paying for with all the bank charges</p>
Good day Jaco Taljaard
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Best regards,
Good day Jaco Taljaard
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Still not sorted out. I cant make any payments.
I tried to phone once more, managed to get an answer just to be told to visit a branch, this when I phoned the "international" help like. What a joke, was then put on hold for 20min while the lady asked someone how to help me, I eventually gad to hang up. This is International customer support? Untrained staff not knowing how to help me change a simple phone number. This is what our bank charges are paying for. 3 days and counting. Standard Bank..."simpler..better...faster
Still not sorted out. I cant make any payments.
I tried to phone once more, managed to get an answer just to be told to visit a branch, this when I phoned the "international" help like. What a joke, was then put on hold for 20min while the lady asked someone how to help me, I eventually gad to hang up. This is International customer support? Untrained staff not knowing how to help me change a simple phone number. This is what our bank charges are paying for. 3 days and counting. Standard Bank..."simpler..better...faster
4 DAYS NO ANSWER FROM STANDARD BANK
DONE ABSOLUTELY ****ALL THIS IS THE MOST USELESS PATHETIC CUSTOMER SUPPORT I HAVE EVER SEEN. MY MONEY IM PAYING THEM FOR BANK CHARGES ETC. AND NOTHING I CAN DO NO ANSWER FROM ANYONE BUCH OF ****ING ****S
4 DAYS NO ANSWER FROM STANDARD BANK
DONE ABSOLUTELY ****ALL THIS IS THE MOST USELESS PATHETIC CUSTOMER SUPPORT I HAVE EVER SEEN. MY MONEY IM PAYING THEM FOR BANK CHARGES ETC. AND NOTHING I CAN DO NO ANSWER FROM ANYONE BUCH OF ****ING ****S
another 20min on hold no answer from standard bank
another 20min on hold no answer from standard bank