EP
Enos P
1 reviews | Active since Jun 2025
22 Jun 2025, 20:13
No alternative if Standard bank ATM swallows your card besides voucher
The ATM at Kwagga Centre Pretoria west swallowed my card. I used the app to cancel the card. I went into the mall to buy groceries using snap & pay at Pick n Pay only to be told the card has been cancelled. But I am able to sent a voucher to myself. It does not make sense that the snap & pay is cancelled and the main debit card and all associated cards especially where a specific card was cancelled but the voucher service works. The problem is that vouchers are only redeemable at Standard bank ATMs and they have closed majority of ATMs. I have a to take a trip before the card arrives and all I see is inconvenience.
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
23 Jun 2025, 09:58Dear Enos,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2025, 09:58
Official
Dear Enos,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Jun 2025, 12:32We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2025, 12:32
Official
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
EP
Enos P's updateReviewer Update
23 Feb 2026, 18:32The bank has soon resolved the matter.
EP
Enos P's update23 Feb 2026, 18:32
Reviewer Update
The bank has soon resolved the matter.
