No action on reported unauthorized transactions on my account

Good day,

It is now the 7th working day since I called in to log a query for the unauthorized transactions on my account. There has been no communication of progress, acknowledgement or feedback from Standard Bank since that day. Day1: Monday 12 February 2014 I called in to report the unauthorized transactions on my account, I was given a reference number ********** and told that I will be called the following day by the ***** department. Day2: Tuesday 13 February 2018 - no communication, acknowledgement or feedback from Standard Bank Day3: Wednesday 14 February 2018 - no communication, acknowledgement or feedback from Standard Bank Day4: Thursday 15 February 2018 I called Standard Bank to follow up/ get feedback, I was told that my query was still going to be looked at. I was sent a dispute form to complete and send back. I sent back the dispute form. Day5: Friday 16 February 2018 - no communication, acknowledgement or feedback from Standard Bank Day6: Saturday 17 February 2018 - no communication, acknowledgement or feedback from Standard Bank Day7: Monday 19 February 2018 - no communication, acknowledgement or feedback from Standard Bank Day8: Tuesday 20 February 2018 - no communication, acknowledgement or feedback from Standard Bank

When I called in to log a query I was advised that it will take 6 days to resolve my issue. As per my understanding, the 6 day period has passed and yet my query is still unresolved, no feedback or update from Standard Bank has been received. My funds have also not been returned. May I please be enlightened on the turnaround time for such queries.