No action on - [Email Removed] emails

On the 28th April 2015 I requested that you close my credit card account. This has not happened yet. I am utterly upset. I have proof that i sent the request and the prestige department never acted on my request. <br> <br> I fully settled my account, then request for the account to be closed before the 28th April. Since then transactions went off my account which put my account in the negative again. Then when i followup a month later, i'm told that my account cannot be closed because there are outstanding amounts.<br> <br> Standardbank almost never response on requests sent to [Email Removed] I am not going to accept any banking charges since i explicitly requested for my account to be closed, and i have proof of such a request. <br> I am closing all my accounts with standardbank. This is terrible !!<br> <br> I am currently in Australia which make it more cumbersome to deal with the prestige call centre. I waited on a call collectively for an hour, and still could not be assisted.<br> <br> Deon