LC
Lizelle C
1 reviews | Active since Jul 2018
09 Sept 2021, 09:40
No Action!!
I have been frustrated with Standard Bank for a week now. I sold my car last week and settled my Standard Bank Vehicle finance. They then deducted my debit order for the car I sold. I phoned them since last week Friday, every day, twice on Monday. They then keep my on the phone for almost 30 min at a time. Just to tell me the refund has been loaded, it will be paid today. I STILL haven’t received my refund. When you ask to escalate the matter, they just say they will make a note :( So gatvol of SB right now.
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Standard Bank's replyOfficial
10 Sept 2021, 05:26Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Sept 2021, 05:26
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
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