SM
Steven M
1 reviews | Active since Jan 2015
15 Jul 2020, 14:24
NO ACCOUNTABILITY FROM STANDARD BANK. WAITED FOR 3 WEEKS AND 3 DAYS, MY MONEY HAS NOT BEING REVERSED.
3 WEEKS AND 3 DAYS, MY MONEY HAS NOT BEING REVERSED FOR UNAUTHORIZED VAF AND THE QUERY IS NOT RESOLVED. I AM SENT FROM ONE DEPARTMENT TO THE OTHER. Complaints Resolution Centre CANNOT ASSIST, KEEPS SENDING THE SAME RESPONSE (ESCALATED WAITING FOR FEEDBACK)!
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Replies (3)
Standard Bank's replyOfficial
16 Jul 2020, 05:11Dear Steven
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Jul 2020, 05:11
Official
Dear Steven
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
SM
Steven M's updateReviewer Update
16 Jul 2020, 12:41THIS IS A STANDARD RESPONSE THAT HAS BEING HAPPENING FOR THE PAST 3 WEEKS AND 4 DAYS. WHERE IS MY QUERY CURRENTLY SITTING? WHEN WILL IT BE RESOLVED? STOP ASSURING ME THAT THIS IS LOOKED AT, YET THE CUSTOMER IS IN THE DARK.
SM
Steven M's update16 Jul 2020, 12:41
Reviewer Update
THIS IS A STANDARD RESPONSE THAT HAS BEING HAPPENING FOR THE PAST 3 WEEKS AND 4 DAYS. WHERE IS MY QUERY CURRENTLY SITTING? WHEN WILL IT BE RESOLVED? STOP ASSURING ME THAT THIS IS LOOKED AT, YET THE CUSTOMER IS IN THE DARK.
SM
Steven M's updateReviewer Update
16 Jul 2020, 12:44Complaint Resolution Centre BE SPECIFIC WITH DATES, WHEN WILL MY QUERY BE RESOLVED? I WAITED FOR 3 WEEKS AND 4 DAYS. I NEED ANSWERS. EVERYDAY YOUR RESPONSE IS THE SAME NOT SPECIFIC. I HAVE MAILED ALL RELEVANT DEPARTMENT AND STILL NO ANSWER.
SM
Steven M's update16 Jul 2020, 12:44
Reviewer Update
Complaint Resolution Centre BE SPECIFIC WITH DATES, WHEN WILL MY QUERY BE RESOLVED? I WAITED FOR 3 WEEKS AND 4 DAYS. I NEED ANSWERS. EVERYDAY YOUR RESPONSE IS THE SAME NOT SPECIFIC. I HAVE MAILED ALL RELEVANT DEPARTMENT AND STILL NO ANSWER.