No Accountability and Willingness to assist

<p>Just a few comments:</p> <p> </p> <p>1. A natis document was requested from the vehicle finance department during December 2016. We only got it on 14 Feb 2017. The problem is that we had to pay for the duplicate....we are not responsible for loosing the natis.....how on earth can / should we pay for the bank's incompetence???;</p> <p>2. Guess what all....they said it would never happen again and aplogised profusely. Please beleive me if I say it is happening all over again. Another natis requested on another deal and account settled on 10 Feb 2017. Still waiting for the natis and positive feedback??</p> <p>3. Mr. Nicolas Nkosi is apparently the Head of Standard Bank vehicle finance. Why he has a phone is beyond me.....he just does not answer.</p> <p> </p> <p>At least one thing is certain....Standard Bank is very consistant when it comes to the lack of service delivery. Their seems to be a total lack of accountability (willingness and ability need to allign).</p> <p> </p> <p>Cheers</p>