No account

Had a problem using my prestige card, could not do any payments and when I want to withdraw money they say that there is no accounts linked to my card. After a big struggle and phone calls from Markham's because I could not pay my account this month, now I must make a double payment when my account is fixed, the guy told me that my account is locked because they need a copy of my ID and proof of residence. Now when I app**** for the account they made copies, otherwise how would I have been able to open the account. And without notice they just close my account. Standard Bank you will be liable for my accounts not paid for this month. I always pay my stuff, and now I look bad for your Incompetence.