sS
svanzyl S
1 reviews | Active since Mar 2009
05 Feb 2024, 08:22
No access to your account info or funds for weeks/months
I've been a client for over 25 years. I've been a private banking client for the past 6 months. I visited the bank branch to make some changes (because no one could assist over the phone) and haven't had access to my account after that for a week. I lost it to my private banker, who said he would sort it out, but now I haven't had access to my credit card since. It is ridiculous. It is not the first time this has happened and it is absolutely shocking that no one at any call centre can ever assist, the staff at enquiries assist, but then block your account and if you phone, they tell you that the staff are innocent, because they don't know the system, so they are not aware that they are in effect blocking your account. I am an accountant by trade and just this morning a client said they are going to open an account with Standard bank - I recommended him otherwise. I struggle to understand why this bank still exists as an institution and as soon as I have access to my money again, I am definitely moving over to a different bank!
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Replies (3)
Standard Bank's replyOfficial
05 Feb 2024, 08:31Hi Sonja
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Please provide us with your Idor account number.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Please provide us with your Idor account number.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Feb 2024, 08:31
Official
Hi Sonja
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Please provide us with your Idor account number.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Please provide us with your Idor account number.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
05 Feb 2024, 09:18Standard Bank's reply05 Feb 2024, 09:18
Official
sS
svanzyl S's updateReviewer Update
01 Mar 2024, 08:15Someone contacted me while I was in a meeting, so couldn't answer. They didn't call back.
The issue was once again resolved by me visiting Standard Bank.
Anyway, it is not even a month later and I've had weird payment to Apple/iTunes for R400 on my account (neither me nor my husband has any Apple products), I phoned Standard Bank, held the line for over 10 minutes and then it cut off. I phoned again, held for another 12 minutes and the card was stopped. I was sent a message to confirm if I want updates on the progress of the case and said yes, so I was sent a message on whatsapp that the case is being investigated. Yesterday I received an sms telling me I will receive an e-mail with the outcome of the case. No e-mail was sent, the whatsapp is inactive. I wasn't refunded my money. So once again, I have to follow up to get Standard Bank to get info because none of their systems work!!
I am sick and tired of STB's incompetence.
I am an accountant and have my own business. Just in the past month, 2 clients ask me which bank I would recommend for them to open business accounts. I told both of them: anybody but Standard Bank - they are not up to Standard. I mean, they probably don't care about losing my business which is why they offer the horrible service they do. But they don't realize the far-reaching effect things like this has on their business. I will NEVER EVER recommend STB to anyone!!! I checked my hellopeter history. I've done 7 reviews in the past and 4 of them is for Standard Bank - all of them HORRIBLE reviews. I've been a client since 1998 but definitely moving over to FNB. My husband is with FNB and has NEVER had to go into a branch to sort out the banks' issues with their own internal systems. I honestly feel like i need a refund for all the effort they put me through - not sure what I am paying for, because it is not for services.
The issue was once again resolved by me visiting Standard Bank.
Anyway, it is not even a month later and I've had weird payment to Apple/iTunes for R400 on my account (neither me nor my husband has any Apple products), I phoned Standard Bank, held the line for over 10 minutes and then it cut off. I phoned again, held for another 12 minutes and the card was stopped. I was sent a message to confirm if I want updates on the progress of the case and said yes, so I was sent a message on whatsapp that the case is being investigated. Yesterday I received an sms telling me I will receive an e-mail with the outcome of the case. No e-mail was sent, the whatsapp is inactive. I wasn't refunded my money. So once again, I have to follow up to get Standard Bank to get info because none of their systems work!!
I am sick and tired of STB's incompetence.
I am an accountant and have my own business. Just in the past month, 2 clients ask me which bank I would recommend for them to open business accounts. I told both of them: anybody but Standard Bank - they are not up to Standard. I mean, they probably don't care about losing my business which is why they offer the horrible service they do. But they don't realize the far-reaching effect things like this has on their business. I will NEVER EVER recommend STB to anyone!!! I checked my hellopeter history. I've done 7 reviews in the past and 4 of them is for Standard Bank - all of them HORRIBLE reviews. I've been a client since 1998 but definitely moving over to FNB. My husband is with FNB and has NEVER had to go into a branch to sort out the banks' issues with their own internal systems. I honestly feel like i need a refund for all the effort they put me through - not sure what I am paying for, because it is not for services.
sS
svanzyl S's update01 Mar 2024, 08:15
Reviewer Update
Someone contacted me while I was in a meeting, so couldn't answer. They didn't call back.
The issue was once again resolved by me visiting Standard Bank.
Anyway, it is not even a month later and I've had weird payment to Apple/iTunes for R400 on my account (neither me nor my husband has any Apple products), I phoned Standard Bank, held the line for over 10 minutes and then it cut off. I phoned again, held for another 12 minutes and the card was stopped. I was sent a message to confirm if I want updates on the progress of the case and said yes, so I was sent a message on whatsapp that the case is being investigated. Yesterday I received an sms telling me I will receive an e-mail with the outcome of the case. No e-mail was sent, the whatsapp is inactive. I wasn't refunded my money. So once again, I have to follow up to get Standard Bank to get info because none of their systems work!!
I am sick and tired of STB's incompetence.
I am an accountant and have my own business. Just in the past month, 2 clients ask me which bank I would recommend for them to open business accounts. I told both of them: anybody but Standard Bank - they are not up to Standard. I mean, they probably don't care about losing my business which is why they offer the horrible service they do. But they don't realize the far-reaching effect things like this has on their business. I will NEVER EVER recommend STB to anyone!!! I checked my hellopeter history. I've done 7 reviews in the past and 4 of them is for Standard Bank - all of them HORRIBLE reviews. I've been a client since 1998 but definitely moving over to FNB. My husband is with FNB and has NEVER had to go into a branch to sort out the banks' issues with their own internal systems. I honestly feel like i need a refund for all the effort they put me through - not sure what I am paying for, because it is not for services.
The issue was once again resolved by me visiting Standard Bank.
Anyway, it is not even a month later and I've had weird payment to Apple/iTunes for R400 on my account (neither me nor my husband has any Apple products), I phoned Standard Bank, held the line for over 10 minutes and then it cut off. I phoned again, held for another 12 minutes and the card was stopped. I was sent a message to confirm if I want updates on the progress of the case and said yes, so I was sent a message on whatsapp that the case is being investigated. Yesterday I received an sms telling me I will receive an e-mail with the outcome of the case. No e-mail was sent, the whatsapp is inactive. I wasn't refunded my money. So once again, I have to follow up to get Standard Bank to get info because none of their systems work!!
I am sick and tired of STB's incompetence.
I am an accountant and have my own business. Just in the past month, 2 clients ask me which bank I would recommend for them to open business accounts. I told both of them: anybody but Standard Bank - they are not up to Standard. I mean, they probably don't care about losing my business which is why they offer the horrible service they do. But they don't realize the far-reaching effect things like this has on their business. I will NEVER EVER recommend STB to anyone!!! I checked my hellopeter history. I've done 7 reviews in the past and 4 of them is for Standard Bank - all of them HORRIBLE reviews. I've been a client since 1998 but definitely moving over to FNB. My husband is with FNB and has NEVER had to go into a branch to sort out the banks' issues with their own internal systems. I honestly feel like i need a refund for all the effort they put me through - not sure what I am paying for, because it is not for services.