NO ACCESS TO PERSONAL BANKER

For some odd reason, you cannot phone your branch directly, but have to work through the call centre. My previous personal banker was ok, the new one phoned me once and informed me that she would be my new personal banker - I cannot remember her name and she has not (in about 2 years) contacted me either telephonically or via email to enquire whether I have any business demands she could assist with. My personal account, home loan account, business account and trust account are with Standard Bank. I am searching for a new bank. When I app**** for finance for a motor vehicle in 2013, Standard Bank refused to lower their interest rate with 0.5 % in order to compete with Absa (because that is the interest rate the computer said I could get from them which is absolutely rediculous) - my vehicle is consequently being financed by Absa and I have not missed a payment once. I don't want to talk to some idiot at a call centre, I want to talk to someone who knows me and my business/personal requirements! On the other hand, I should not have been surprised about the "NO SERVICE" I receive from Standard Bank, because this is how I have been treated for close to 20 years. A couple of times in the past I even had to phone them to inform them that my cheque/credit card was about to expire. I am sure most of the other SA Banks will be very happy to take over my accounts. I hated having to give Standard Bank one star just to be able to continue with this post.