kM
katlego M

1 reviews | Active since Nov 2017

15 Nov 2017, 22:48

No Access to My trust funds

My trust fund left for me by my late father was closed with some few funds still in it. its now going for 4 months whereby I've been contacting standard bank trust regarding the outstanding balance due to be but no one is willing to assist me. I have spent lot on airtime contacting their trust department but they will just tell me they will investigate and get back to me, which never happens. i would never refer any relative or friend to open up trust for their kids with standard bank, i was writing exams and needed the money to buy textbooks (money my father left for me) but till today no assistance.

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Replies (2)
Standard Bank
Standard Bank's reply16 Nov 2017, 05:45
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply16 Nov 2017, 05:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
***
*** (fax)
***