No access to my own account!

IT CAN BE HORRIFIC! Standard Bank - South Africa I have been waiting over a month now for a new card, first they said it was delivered but i have not received or signed for anything then after 3 visits to the branch saying a new card will take 3 days I still have no card or any kind of access to my own account!! I cannot even access my online banking without a card reset. It has been well over a month now, i have no money, no food, no petrol. What the ****** hell is the point of a bank if you can't even give me access to my own account?? This has still not been resolved even after another 3 hour visit to the branch risking my safety being out. Stay away from Standard bank guys!!