No access to my internet banking for over a year

I went to the Standard Bank Branch in Grahamstown and several and this is the second time I post the same complaint! I am sick and tired of not having access to my internet banking services because they don't know how to change my number on the system.<br> <br> If FNB has better qualified people to carry out such simple tasks I will change banks next month. the pins always get sent to my old number which I no longer have. And I am registered for cellphone banking yet I cant use it. And no! I don't want a sim swap, perhaps a freaking bank swap!<br> <br> I need my internet banking fixed or I will go to a bank that can meet my needs as a customer better