AH
Andrea H
1 reviews | Active since Aug 2020
09 Aug 2020, 19:32
No access to my bank accounts, no response to formal complaints
Having moved overseas at the end of 2019, I emailed to find out how to redirect the OTP to my email (the email they use to send me my statements) instead of my SA cell phone which is now disconnected. By March I finally got a reply - telling me the documents I needed to email back with the request. I sent them at the end of March. Followed up several times in April. Submitted formal complaints. No response to any of these emails, and I still have no access to my bank accounts more than 6 months later.
Truly disgraceful (non-) service. They have my money but I cannot make any transfers.
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Replies (2)AH
Andrea H's updateReviewer Update
09 Aug 2020, 19:33Not to mention they are still charging me a monthly fee...
AH
Andrea H's update09 Aug 2020, 19:33
Reviewer Update
Not to mention they are still charging me a monthly fee...
Standard Bank's replyOfficial
10 Aug 2020, 03:34Hello Andrea
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Aug 2020, 03:34
Official
Hello Andrea
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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