No access to my account for 2 weeks and still waiting.....

On the 29/10 I woke up to notifications that money that was paid out of my account to a airport in the USA. I immediately called the bank to advise that this was *****ulent. They cancelled my card and confrimed that they would send me a new card, They would investigate this *****. in the meantime. At the same time they issued a new card which I requested be delivered to the branch closest to me as I live on a farm and cannot get deliveries.

Today is 12/11 and I still don't have a card. The card isnt really the issue. The issue is that my account has been unlinked on my app and I have no access to my money. I can't transfer money our or make EFT's.

I have just spoken to a consultant who advised the card would be delivered to the branch next week! The delay? Becasue they wanted to deliver to me after I asked them to deliver to the branch. They keep telling me to go in and get a temporary card while I wait for the new one. How crazy is that? Imagine having been paid and I can not use any of your money to manually pay your childs school fee's or buy groceries for your family. I had to borrow money in order to to live the last 2 weeks.

Honestly, I am so gatvol of this that I am going to close my account once I am able to access my money. I was so sad to move from FNB as I was with them for almost 15 years and only moved because I needed a Standard Bank account for the home loan we took out.