NO ACCESS TO MY ACCESS BOND!!!!!!!

<p>I suddenly dont have access to my access bond that I have had for 10 years. I have paid more than my bond amount and have put my savings into this account to save interest.</p> <p>After e-mails with my branch I was told to update my fica documents which I did 2 weeks ago. Friday the 19th of August I phoned Home Loans at Standard Bank and was told that they have received the Fica documents and that they will lift the hold. And of course this is not the case....as can be expected. So today I phoned their 086 number again and this time requested to speak to a supervisor....of course after holding on for 11 minutes....I was still not speaking to anybody. I then requested that they phoned me back as seeing that I was phoning them at my cost and have spent enough money on call and driving 40km to do FICA documentst to update an account that is not in arrears. I am still waiting for ANYBODY FROM STANDARD BANK to contact me. I will stop payment if this is how my account is being handled, seeing that you are keeping my savings hostage in my bond account. </p>