No access to internet banking

Attempted to change OTP notification to email online. Didn't work. Went to Hyde Park branch on 26 April and with Brenda submitted form to change email on profile. Didn't work. Was promised resolution by 28/04, no resolution forthcoming. Repeated requests of how I would be able to bank from UK as I was moving to UK on 30/04. No answer given. Repeated requests of how could set up payments ahead of time/how resolution would be reached once I reached UK. No answer given. Was promised responses by email on 1 May - none forthcoming. I am now in the UK, racking up interest on unpaid accounts with no clue as to when/how this will be resolved. No communications received from Brenda or her manager since 29/04, despite promises that they would be in touch. Currently cannot bank, cannot pay loans, cannot pay contractors therefore cannot rent out my house. And no solution/communication in sight. Correct this by letting me bank online using my email address as submitted to Brenda and by informing me as to how I will be compensated for the lost time and money I have incurred in attempting to correct this problem and in having interest charges/opportunity cost incurred.