1 reviews | Active since Mar 2009
No access to funds cause std bank cannot link acc
I have misplaced my wallet, so I go to standard Bank eastgate on Sunday morning the 5th July 2015 to get a debit card so I could get access to my accounts. I see a service consultant who tried to provide me a debit card. Only to be told that she cannot help me link my cheque account to this new debit card cause it linked to another card which has been reported lost and stopped by lost card division.<br> <br> The only account it can be linked to is my pure save account. There is no way I can look my cheque account to the debit card. She has logged it with help desk which has a 4 days TAT. <br> <br> Now I am sitting without a card and no access to my funds. <br> <br> I am sorry I need to get access to my money. I cannot wait so long for help desk to fix the prb. I am paying for a service which I am not getting. This is not my fault if your systems are not equipped to link accounts with new debit card. I need a card urgently. It I am willing to escalate this further.<br> <br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
