jK
jean K
1 reviews | Active since Apr 2013
31 Jan 2024, 09:03
No
I have an ongoing problem with my mobile app in that my late husband is on my portfolio. He is dead for almost ten years. For some reason the bank don’t seem able to sort out this problem. After numerous attempts this has been escalated to the it department and not sure how much longer this will take to resolve. I am really hoping that someone can sort this out as a matter of urgency as it has been going on for ages
Helpful (0)
Replies (32)0
Replies (32)
Standard Bank's replyOfficial
31 Jan 2024, 09:07Dear Jean,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
We will follow-up on this matter as we have noted our team has previously escalated.
Kindly await a call from our agents.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
We will follow-up on this matter as we have noted our team has previously escalated.
Kindly await a call from our agents.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jan 2024, 09:07
Official
Dear Jean,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
We will follow-up on this matter as we have noted our team has previously escalated.
Kindly await a call from our agents.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
We will follow-up on this matter as we have noted our team has previously escalated.
Kindly await a call from our agents.
Kindest regards,
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
01 Feb 2024, 10:14How long is this going to take. Already been ages
jK
jean K's update01 Feb 2024, 10:14
Reviewer Update
How long is this going to take. Already been ages
jK
jean K's updateReviewer Update
05 Feb 2024, 12:01Thanks, an agent did contact me on Thursday 1 February and I emailed her the information requested. Have not heard anything since then not even whether she received the email. Really poor service indeed for a long ongoing problem
jK
jean K's update05 Feb 2024, 12:01
Reviewer Update
Thanks, an agent did contact me on Thursday 1 February and I emailed her the information requested. Have not heard anything since then not even whether she received the email. Really poor service indeed for a long ongoing problem
Standard Bank's replyOfficial
05 Feb 2024, 12:08Good day Jean
We will get our consultants to reach you.
Warm regards
Standard Bank Hello Peter Team
***
We will get our consultants to reach you.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2024, 12:08
Official
Good day Jean
We will get our consultants to reach you.
Warm regards
Standard Bank Hello Peter Team
***
We will get our consultants to reach you.
Warm regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
05 Feb 2024, 12:29Hopefully quite soon
jK
jean K's update05 Feb 2024, 12:29
Reviewer Update
Hopefully quite soon
Standard Bank's replyOfficial
05 Feb 2024, 12:40Dear Jean
We have flagged this matter with our team.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2024, 12:40
Official
Dear Jean
We have flagged this matter with our team.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
27 Feb 2024, 13:17A consultant sent me a email on 9 February stating that the IT team would be looking into the problem. Have
not heard anything since then. How long can it take them or perhaps they don’t know how to solve the issue. A reply would be great though
not heard anything since then. How long can it take them or perhaps they don’t know how to solve the issue. A reply would be great though
jK
jean K's update27 Feb 2024, 13:17
Reviewer Update
A consultant sent me a email on 9 February stating that the IT team would be looking into the problem. Have
not heard anything since then. How long can it take them or perhaps they don’t know how to solve the issue. A reply would be great though
not heard anything since then. How long can it take them or perhaps they don’t know how to solve the issue. A reply would be great though
jK
jean K's updateReviewer Update
27 Feb 2024, 13:18Perhaps I should contact the Ombudsman
jK
jean K's update27 Feb 2024, 13:18
Reviewer Update
Perhaps I should contact the Ombudsman
Standard Bank's replyOfficial
27 Feb 2024, 13:21Dear Jean
We have flagged this matter with our team.
We will reach out to you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will reach out to you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 13:21
Official
Dear Jean
We have flagged this matter with our team.
We will reach out to you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will reach out to you with feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
27 Feb 2024, 13:33Same old story, we will get back to you. This is a long ongoing problem and cannot understand why the bank can’t solve it. Surely it’s not rocket science
jK
jean K's update27 Feb 2024, 13:33
Reviewer Update
Same old story, we will get back to you. This is a long ongoing problem and cannot understand why the bank can’t solve it. Surely it’s not rocket science
Standard Bank's replyOfficial
27 Feb 2024, 13:37Dear Jean
We have flagged this matter with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 13:37
Official
Dear Jean
We have flagged this matter with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Warm regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
29 Feb 2024, 10:08Still waiting for someone to contact me. Shocking service, very disappointed
jK
jean K's update29 Feb 2024, 10:08
Reviewer Update
Still waiting for someone to contact me. Shocking service, very disappointed
jK
jean K's updateReviewer Update
29 Feb 2024, 12:11I certainly hope it will be sometime soon
jK
jean K's update29 Feb 2024, 12:11
Reviewer Update
I certainly hope it will be sometime soon
Standard Bank's replyOfficial
29 Feb 2024, 12:26We will keep in touch , please be on the look out for further feedback.
Standard Bank's reply29 Feb 2024, 12:26
Official
We will keep in touch , please be on the look out for further feedback.
jK
jean K's updateReviewer Update
04 Mar 2024, 11:53I’m still waiting for a response to this ongoing problem. I had a call on Thursday from a lady called Yolandi but like the other calls no feedback is ever received. This is just so unacceptable. Pathetic and shocking, just tell me that you are unable or incapable of solving the issue
jK
jean K's update04 Mar 2024, 11:53
Reviewer Update
I’m still waiting for a response to this ongoing problem. I had a call on Thursday from a lady called Yolandi but like the other calls no feedback is ever received. This is just so unacceptable. Pathetic and shocking, just tell me that you are unable or incapable of solving the issue
jK
jean K's updateReviewer Update
04 Mar 2024, 12:13Can I please get a reply soooon
jK
jean K's update04 Mar 2024, 12:13
Reviewer Update
Can I please get a reply soooon
Standard Bank's replyOfficial
04 Mar 2024, 12:20Dear Jean
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Mar 2024, 12:20
Official
Dear Jean
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
06 Mar 2024, 12:53I’m still waiting for someone to get back to me. Keep saying someone will get back but no one is doing anything
jK
jean K's update06 Mar 2024, 12:53
Reviewer Update
I’m still waiting for someone to get back to me. Keep saying someone will get back but no one is doing anything
jK
jean K's updateReviewer Update
07 Mar 2024, 12:19Who is your agent and how much longer can this possibly take????!
jK
jean K's update07 Mar 2024, 12:19
Reviewer Update
Who is your agent and how much longer can this possibly take????!
Standard Bank's replyOfficial
07 Mar 2024, 12:32Good day Jean
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Mar 2024, 12:32
Official
Good day Jean
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
11 Mar 2024, 13:04Some priority, ridiculous. Still no response. If I didn’t have debit orders etc I would absolutely change banks. This is beyond pathetic
jK
jean K's update11 Mar 2024, 13:04
Reviewer Update
Some priority, ridiculous. Still no response. If I didn’t have debit orders etc I would absolutely change banks. This is beyond pathetic
jK
jean K's updateReviewer Update
11 Mar 2024, 13:05Also how much patience am I still supposed to have??
jK
jean K's update11 Mar 2024, 13:05
Reviewer Update
Also how much patience am I still supposed to have??
jK
jean K's updateReviewer Update
13 Mar 2024, 11:58Standard Bank you are messing me around, stop replying that you will contact me and then no response from anyone. Just as bad as Old Mutual. I am absolutely tired of hearing pathetic replies.
jK
jean K's update13 Mar 2024, 11:58
Reviewer Update
Standard Bank you are messing me around, stop replying that you will contact me and then no response from anyone. Just as bad as Old Mutual. I am absolutely tired of hearing pathetic replies.
jK
jean K's updateReviewer Update
27 Mar 2024, 11:02Still waiting for a reply. Standard Bank you must be the worst bank in the country. Absolutely pathetic. I have since been to hospital for an operation and today is the 27th. How much longer can this possibly take and please stop telling me to be patient
jK
jean K's update27 Mar 2024, 11:02
Reviewer Update
Still waiting for a reply. Standard Bank you must be the worst bank in the country. Absolutely pathetic. I have since been to hospital for an operation and today is the 27th. How much longer can this possibly take and please stop telling me to be patient
Standard Bank's replyOfficial
27 Mar 2024, 12:08Hi Jean
Your matter is still under view and follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Your matter is still under view and follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Mar 2024, 12:08
Official
Hi Jean
Your matter is still under view and follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Your matter is still under view and follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
jK
jean K's updateReviewer Update
04 Apr 2024, 09:39Standard Bank do you realise how long this problem has been and how long I have been waiting for someone to sort it out or at least have the decency to contact me. I mean really how much longer can this actually take. Ridiculous
jK
jean K's update04 Apr 2024, 09:39
Reviewer Update
Standard Bank do you realise how long this problem has been and how long I have been waiting for someone to sort it out or at least have the decency to contact me. I mean really how much longer can this actually take. Ridiculous
Standard Bank's replyOfficial
04 Apr 2024, 09:44Hi Jean
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2024, 09:44
Official
Hi Jean
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
08 Apr 2024, 13:09How much longer is this problem going to be under review. Can you send me the details of the manager of your IT department as I believe they are supposed to be sorting this out. Surely it cannot take months???
jK
jean K's update08 Apr 2024, 13:09
Reviewer Update
How much longer is this problem going to be under review. Can you send me the details of the manager of your IT department as I believe they are supposed to be sorting this out. Surely it cannot take months???
Standard Bank's replyOfficial
08 Apr 2024, 13:45Good day Jean
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2024, 13:45
Official
Good day Jean
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
10 Apr 2024, 16:00Standard Bank you have absolutely no idea of priorities and also no decency about getting back to customers. This problem has been ongoing for ages now. Disgusting service
jK
jean K's update10 Apr 2024, 16:00
Reviewer Update
Standard Bank you have absolutely no idea of priorities and also no decency about getting back to customers. This problem has been ongoing for ages now. Disgusting service
Standard Bank's replyOfficial
10 Apr 2024, 17:27Hi Jean
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2024, 17:27
Official
Hi Jean
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you. We will follow up and provide feedback.
Kindest regards
Standard Bank Hello Peter Team
***
jK
jean K's updateReviewer Update
11 Apr 2024, 10:01How much longer is the IT team going to take to sort this out. I have recently had a knee replacement operation and am currently stuck at home. I cannot even use my credit card to order online from the store and that is all because of this profile issue. You do not seem to be in a hurry to do anything
jK
jean K's update11 Apr 2024, 10:01
Reviewer Update
How much longer is the IT team going to take to sort this out. I have recently had a knee replacement operation and am currently stuck at home. I cannot even use my credit card to order online from the store and that is all because of this profile issue. You do not seem to be in a hurry to do anything