HC
HILTON C
1 reviews | Active since Nov 2011
13 Jul 2022, 17:12
No 24 hour response from Standard Bank
I notified the Bank 24 hours ago regarding a duplicated debit card payment on my account by email, as getting thru on the phone is impossible and there is a lengthy process to go thru before the line terminates, VERY FRUSTRATING! I received an automated response email confirming a 24-hour response, but nothing has happened and I am still out of pocket. A classic case of over-promising and under-delivering. Yes, I know they had a fire yesterday at head office, but this is no excuse! Many years of client loyalty mean nothing!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
13 Jul 2022, 17:27Hi Hilton
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply13 Jul 2022, 17:27
Official
Hi Hilton
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
13 Jul 2022, 17:27Hi Hilton
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply13 Jul 2022, 17:27
Official
Hi Hilton
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
HC
HILTON C's updateReviewer Update
14 Jul 2022, 17:13Another 24 hours later and no contact, no resolution to my double debit card issue. Over 40 years as a banking client, this obviously means nothing!
HC
HILTON C's update14 Jul 2022, 17:13
Reviewer Update
Another 24 hours later and no contact, no resolution to my double debit card issue. Over 40 years as a banking client, this obviously means nothing!
Standard Bank's replyOfficial
14 Jul 2022, 19:09Good day Hilton
We humbly apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
We humbly apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Jul 2022, 19:09
Official
Good day Hilton
We humbly apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
We humbly apologize for the inconvenience.
We have requested our team to look into this matter and get back to you.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
HC
HILTON C's updateReviewer Update
15 Jul 2022, 16:33The "Team" at Standard Bank should be labelled as the Sub-Standard Team as they are absolutely useless. 4 days later and I have yet to receive a call from a "live" person at Sub-Standard Bank. I refuse to waste my airtime on a lengthy "hold on" call to the call centre and get cut off. I am still R731.67 out of pocket due to a double charge on my debit card transaction, not a large amount, but IT'S MY MONEY!!!!!!!
HC
HILTON C's update15 Jul 2022, 16:33
Reviewer Update
The "Team" at Standard Bank should be labelled as the Sub-Standard Team as they are absolutely useless. 4 days later and I have yet to receive a call from a "live" person at Sub-Standard Bank. I refuse to waste my airtime on a lengthy "hold on" call to the call centre and get cut off. I am still R731.67 out of pocket due to a double charge on my debit card transaction, not a large amount, but IT'S MY MONEY!!!!!!!
Standard Bank's replyOfficial
15 Jul 2022, 17:02Good Day Hilton
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 Jul 2022, 17:02
Official
Good Day Hilton
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
HC
HILTON C's updateReviewer Update
15 Jul 2022, 17:06Yeah right, more empty promises. As the weekend is approaching, let's see if anyone at Sub-Standard Bank will call me by tomorrow......
HC
HILTON C's update15 Jul 2022, 17:06
Reviewer Update
Yeah right, more empty promises. As the weekend is approaching, let's see if anyone at Sub-Standard Bank will call me by tomorrow......
Standard Bank's replyOfficial
16 Jul 2022, 09:21Hi Hilton
We apologise for the delay getting back to you.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
We apologise for the delay getting back to you.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply16 Jul 2022, 09:21
Official
Hi Hilton
We apologise for the delay getting back to you.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
We apologise for the delay getting back to you.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***