Nkululeto Sihtole doing nothing

Nkululeto Sithole, the person in the Standard Bank complaints department has done absolutely nothing to settle my claim. From the point where you first referred me to him he has only ever rep**** to my questions on progress with a lot of mealymouthed apologies. On 4 occasions I have requested information regarding the manager of the non-residents accounts department asking for his telephone number and email address. Each time I have been met with absolutely silence. The last communication I had with him he told me that he and his manager were working hard to try and settle this problem and I told him that I did not believe he had done anything at all and asked for his manager to call me. He agreed to tell him and that is the last I heard from him. This has now gone well over 2 months on top of the 5 months prior to contacting him the first time and still no results. I am at my wits end and feel that my efforts to contact management have been deliberately prevented.