Nkululeko Sithole and lack of issues resolution

This relates to an ongoing query about the closure of my partner's bond account and related non-existent communication, damaging advice and erroneous charges, all of which fly in the face of key principles of the banking code of conduct.<br> <br> Firstly, we have not received adequate explanation as to why administration for the account was passed to another party without prior consultation of the primary account holder. She did not give power of attorney to do so.<br> <br> Secondly, my partner was not advised about accrual of interest on the account, which is also absent from the original printout she was supp****. She was also given fiscally irresponsible advice from a Standard Bank adviser, who gave a settlement amount, sans accrued interest - as a result my partner could have put herself in a very precarious financial position.<br> <br> Lastly it appears that Standard Bank have erroneously charged an administration fee and insurance a month AFTER the property was sold and the account closed.<br> <br> No apology from an appropriate party has been forthcoming and all of the above, in my opinion, represent an egregious failure by Standard Bank.