JE
Jason E

1 reviews | Active since Jan 2014

30 Jan 2016, 13:59

Nit notified of fees and increases

I opened my account 3 years ago and was not notified about any fees on the account by the branch. I had no proof of this so just let it slide but now I'm getting charged withdrawal fees and prepaid fees. I have not been notified about these fees. How do you think it is ethical to add fees to students accounts without informing the customer. I am highly disgusted and am in the process of looking at other banks at what they can offer me. You are very close to losing a customer. I have been a customer since I was 7 years old, I'm now 21 and have had enough of untold fees.

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Replies (1)
Standard Bank
Standard Bank's reply02 Feb 2016, 07:17
Official
Hello Jasonellis418,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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