Nine weeks later and still no reaction

Nine weeks after our first application for a student loan and nothing has materialised yet. Our correspondence in regard with our loan application on 24 Dec 2014 is unfortunatelaty not solved yet.<br> <br> Although several staff members have done their part in contacting me on a regular basis, our local branch has still not received any mail to help us to make the loan a formal business settlement. <br> <br> My family and I are now at our wits end. We are sick and tired of being well mannered in this regard. All that we have received in the nine weeks since we app**** for the student loan, was very friendly re-assurances of your bank's desire to help - but nothing came from it. <br> Will it be better to apply at another bank? Other bank's have helped their clients within FIVE days!