LK
Lungile K

1 reviews | Active since Jan 2018

27 Mar 2020, 11:14

Nightmare worse than COVID-19 dealing with Standard Bank!

A couple of months ago I decided to switch banks because of the heavy charges my bank was charging me! Standard Bank was becoming a liability in my sense and the charges always made me cry! I then changed to beautiful Capitec! Moved my salary and all debit orders to my new bank! I then had to close my Standard Bank account! Which was a nightmare! I had to pay charges amounting to almost R2000.00 money I did not have especially to be spending on something I did not use so unfair! But everyone has rules! After paying that money and I called in to ensure I was in the clear I was told my account was now okay for me to close! 2 days before lock down and as I asked at work to leave early got to their branche on time only to be told my account was locked meaning I had to come back! For someone working and using public transport this was not going to be possible! Do you know what's happening in the mean time? My account incurring charges until it goes back to a negative causing more problems for me and my credit score but no worries Standard Bank does not care or give a damn! This whole thing is worse than the possibility of me being infected with Covid-19 because that's what Standard Bank wants! Standard Bank couldn't care less that is why I left them in the first place!!!

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Replies (2)
Standard Bank
Standard Bank's reply27 Mar 2020, 11:40
Official
Dear Lungile
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Apr 2020, 10:58
Official
Dear Lungile

As per your email received, this matter has been resolved.

Kind regards 
 
Complaint Resolution Centre
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