LN
Linda N

1 reviews | Active since Jul 2011

29 Dec 2025, 09:04

# # NIGHTMARE NEVERENDING STRESS CONTINUES - DISGUSTING BANK

STANDARD BANK CAN MAKE A PERSON LOSE THEIR MIND. WE DO PRIVATE BANKING WITH STANDARD BANK. WE ARE WITH 3 BANKS AND STANDARD BANK IS THE ONLY ONE WHICH NEVER WORKS PROPERLY FOR ANYTHING. THEY HAVE STILL NOT FIXED THEIR POP NAMING PROCESS AS I HAVE BEEN REQUESTING FOR YEARS IT IS JUST ONGOING ERRORS THE IT STAFF ARE USELESS AND CLUELESS. THE NAME ON THE POP KEEPS CHANGING AND NOTIFIES PAYEES IN A VERY RUDE WAY AND NOT HOW WE REQUEST IT. YOU CANNOT DO A THING YOURSELF WITH THE APPS ETC YOU ALWAYS NEED TO PHONE IN TO SPEAK TO SOMEONE TO GET ANYTHING DONE. THE OTHER BANKS DO IT AUTOMATICALLY WITH OTPS ETC. NOW I HAVE CHANGED TO A NEW PHONE AND MY PROFILE NEEDS TO BE VERIFIED. SO I TOOK THE SELFIE AND THEN GET A MESSAGE SAYING IT CAN TAKE 75 HOURS FOR THE SELFIE TO BE VERIFIED. THIS IS MADNESS. I NEED TO MAKE A PAYMENT NOW. SO I ENDED UP USING THE DISCOVERY BANK TO MAKE THE PAYMENT AS THEIR SYSTEMS ARE SO JACKED UP COMPARED TO STANDARD BANK WHO ARE STILL LIVING IN THE DARK AGES. I COULD NOT GET HOLD OF MY PRIVATE BANKER EITHER TO FIND OUT HOW TO SORT OUT THIS PROBLEM AND I HAVE BEEN TRYING TO PHONE EVERYBODY AND I JUST KEEP GETTING TRANSFERRED AND THEN CUT OFF. I AM SO SICK AND TIRED OF STANDARD BANKS INADEQUACY I CANNOT BELIEVE THIS BANK IS RUN BY HUMAN BEINGS THAT SHOULD HAVE BRAINS IN THEIR HEADS. I AM HORRIFIED AND SHOCKED THAT THIS BANK IS STILL IN BUSINESS. DO NOT JOIN THIS BANK IF YOU WANT STRESS FREE BANKING.

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Replies (1)
Standard Bank
Standard Bank's reply29 Dec 2025, 10:10
Official
Dear Linda, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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