NIGHTMARE --- HELL TO DEAL WITH THEM - IT DEPT TOO INEXPERIENCED TO HANDLE PROBLEMS

Oh my god i cannot believe what misery and hell the mobile app has been causing me and the messages I receive which do not make sense and the pure ineffectiveness and lack of knowledge of the admin and IT staff. For months now where the Housing Loan section used to work, all of a sudden it gives strange errors which do not make sense and red errors pop up all over the place. This section was working perfectly last year and now it does not. I have tried to phone and discuss with the admin and tech staff and i have sent numerous screen shots and they keep asking me ridiculous questions that i have previously answered. Then someone else starts dealing with the problem and then they also start asking me the same questions all over again and the bottom line is THEY DO NOT KNOW HOW TO FIX THIS PROBLEM. So part of the mobile functionality DOES NOT WORK. I eventually got in touch with my private banker who tried to help but she has no control over these people and has said she is at a loss about it. Then i receive an sms from standard bank saying the following : Update your cheque card delivery details. Log on to the standard bank mobile app, then navigate to the Manage Cards tab. BUT THIS ALSO DOES NOT WORK ----------------- there is nowhere on the app to update delivery card details. *** ??????? Please can you retrench all your IT staff and hire some decent staff that know what they are doing and are competent enough to sort out these type of errors. Also you may contact me but I will hand you over to my private banker as she has recommended as i do not have any more time to deal with these issues anymore it has been a nightmare in hell trying to discuss errors with these *********** staff members of yours. I can now understand why everyone is leaving standard bank and moving across to Investec.