nice experience

<p>After submitting a home loan application at Standard Bank, my application was on a stand still until I spoke to a lady by the name of Lillian Ncube who works on the call centre side of the home loans department. I explained to her my frustration with regards to my application and the lack of urgency her colleagues had in dealing with my application. </p> <p> </p> <p>She then took the application and made sure that she listens to me and provide me feedbck everytime I needed one. She then made sure she escalates the matter to her senior manager to look at my application and requested a speedy response on everything and she also adhered to my requests . </p> <p> </p> <p>Now my application is granted and thanks to her effecient service and excellent customer care in dealing with my matter. </p> <p> </p> <p>I would like to commend her service to me and my family and also like for her to be supported by her company so that she can stay motivated to perform her job well as she is currently doing that now. </p> <p> </p> <p>regards</p>