IM
IDLETT M

1 reviews | Active since Apr 2024

10 May 2024, 22:25

NEWTON ATTORNEY STANDARD BANK CLIENT

Last month logged complaint regarding the Newtons Attorney not happy with feedback, today spoke to Collection consultant name Mamazana Tshabalala she informed that my account was with MC Robert ATTORNEYS was only recalled to Newtons 02 MARCH 2024, but there were payments paid to Newtons ATTORNEYS almost a year & half. In additional they failed to provide me actual detail statement instead Susan from Newtons ATTORNEYS advised I should go to STANDARD enquire as they don't have access to profile. I've reached point to compromise most of my monthly payments commitment & will start paying their requested arrangement as from end MAY, HOWEVER the balance needs to be reviewed and advise accurate payment amount. I will appreciate FEEDBACK regarding detail statement From hand Over of Collection agreement hand over, Newtons & McRoberts

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Replies (2)
Standard Bank
Standard Bank's reply11 May 2024, 08:56
Official
Good day Idlett

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 May 2024, 11:36
Official
Good day Idlett

Thank you for taking our call and  allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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